Unified Communication (UCaaS)
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Unified Communications
UCaaS or Unified Communications are basically phone systems, VOIP, video messaging, text messaging, chat and so much more packed all into one. Because the nature of communications is changing within the business world (primarily due to constant advances in technology), businesses have to communicate with customers on several different platforms. Not long ago, a business would have a phone system to speak to customers through voice, a separate meeting platform that would be used to in conferences or to help with demos, messaging on their mobile phones, and then manual entry into a CRM to keep track of everything that went on.
Things to Consider
Obviously, the problem here is that since there is no centralized place for all of these events to be implemented and recorded automatically, a lot can slip through the cracks. Unified Communications solves this problem by enabling all of the following through one platform in a centralized location:
- Voice and telephone systems
- Video calls, Video meetings, and conferencing solutions
- SMS and Text Messaging
- Mobile access- very useful for organization with BYOD (Bring your own device) or remote policies
- Integration with CRM’s
- Collaboration
- Analytics
- Tracking of all communications
- Tools built within the platforms that help with communications
- Technical Support
- Integrations
- Compliance and security
- Presence
- Fax
Where Qrapht can help?
UCaaS suppliers understand the needs and challenges businesses face in today’s world and have created their platforms to accommodate and thrive in these environments. However, because there are so many features, organizations may get confused in their understanding of exactly which provider or supplier is right for their needs.
Qrapht has a six step process that we have fine tuned to help all our prospective clients make the right decision for a UCaaS supplier. Through comprehensive assessment, audit, design, procurement, implementation, and management phases we make sure that all of your needs are covered.
UCaaS Frequently Asked Questions
This is a common rebuttal from businesses looking at different UCaaS providers. The major reasons include the potential for saving costs, adds productivity benefits, allows for new collaboration under a unified approach, and helps to manage everything on the admin side. We would love to chat and break down all the benefits for your specific business environment and needs.
The short answer is: YES, because most business networks and internets are built for this time of bandwidth use. However, each network is different and by asking a few simple questions during our discovery and assessment, we will determine if there are any requirements for changes and what those changes are. This will ensure that you have the highest quality of call and voice quality for your UCaaS system. But like we mentioned, most networks support this already and can easily be extended without much cost or investment if a need to expand does occur.
Yes. Mobility is just as important as reliability and customers don’t stand for a lapse in either one. One of the primary benefits of UCaaS is to simplify mobile application implementation, deployment, and management. Many businesses opt for a mobile-first strategy that allows them to build for mobile primarily with desktop support where required.
UCaaS has fully redundant, always available multi-data infrastructure that provides service available at guaranteed even if a data center fails. This means that no matter the failure your service will remain unaffected.
Still have questions but don’t have time to get on a call? Click Here to view our full FAQs page to learn more!