Communication between you and your customers is important. Making sure that you are available at all times to help them understand and deal with issues or problems they are encountering with your products or services is a key part of retention and brand loyalty. 

This means that your support teams need to be available when the problems occur. This will not only save your reputation but build it as well. However, we understand that you may not have the time to build a team yourself or you are concerned about the cost required to get support teams up and running. 

Qrapht can help to ensure that not only are your support teams always available and cost efficient, but are trained to drive performance. We focus on key metrics that are standard across almost every industry including:

• Minimizing churn
• Minimizing response time
• Minimizing backlog
• 24/7 availability – based on business needs

Channels that we support:

• Chat Support
• Phone Support
• Email Support
• Ticket Support
• Social Media Support
• In-App Support

Types of Support

We specialize in two major segments of support. These are customer support and technical support.

Customer support teams work to make frustrated customer inquiries into positive interactions with your brand. Of course, this improves customer loyalty, retention, and shows you really care about your customers. By integrating your business policies and training, we make sure we represent your business in the right way.

Technical support teams offer everything that customer support teams do, but take it a step further. Because technical support teams often have specialized training required to understand your business model and technical requirements, they become essential to your support process. Of course technical issues are inevitable, but through a good technical support team, your customers are at peace of mind knowing they can always reach out for specialized help.